Everyone in your home, including deaf and hard-of-hearing members, can retrieve all of their messages from one voicemail box. Hearing members get regular CenturyLink voicemail service, and Teletypewriter(TTY) users can retrieve their voice messages from any touch-tone TTY. For detailed instructions, visit CenturyLink Voicemail Service with TTY or contact us.

CenturyLink customers who rely on a Teletypewriter (TTY) may qualify for a reduced charge on long-distance communications. To get more information or to learn to qualify, contact a consultant at CenturyLink regarding Programs for Customers with Disabilities.

If you use a Text Telephone(TTY), Telecommunications Device for the Deaf (TDD) or Telecommunications Relay Service, you may note this in your directory listing at no additional charge. Choose from several listing options including:

TTY only
TTY and Voice
Captioned Telephone Service only
Captioned Telephone Service & Voice

Please contact us to choose your phrase and add it to your directory listing.

Cell phone service providers offer a choice of wireless handsets that meet the FCC Hearing Aid Compatibility requirements for radio frequency interference. Please check with your mobile carrier for options.

New number referral intercept is an optional Teletypewriter (TTY)-compatible service that ensures other TTY users calling your old, disconnected number will receive your new number message in Baudot tones, where technically available.

CenturyLink customers who are blind, vision- or mobility-impaired and who cannot use a directory may qualify for exemption from Directory Assistance charges on their residential and business lines.

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Directory Assistance exemption / Critical Care form

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Directory Assistance exemption form

We can provide your bill in a variety of formats to meet your specific needs:

Braille
Large font
E-mail (compatible with screen readers)

CenturyLink takes additional steps to reinstate service in the event of an outage for customers who are qualified as Critical Care. This is also known as Priority Repair, Emergency Repair, Medical Repair.

A Critical Care customer is someone who has a serious medical condition (usually a long term, critical condition such as being on life-support). Critical Care is also for customers whose jobs require 24-hour emergency calling (ex: doctors, employees of fire departments, law enforcement, hospitals, utility companies, etc.).

Please complete the form to apply for Critical Care designation.

Critical Care form

Programs for customers with disabilities

Set location by ZIP Code

Programs for customers with disabilities

CenturyLink meets your unique needs

If you are a CenturyLink customer with a disability, there are communications solutions designed for you. We can also determine whether you qualify for service discounts, and help you with service orders, repair services, and billing questions.

CenturyLink customers who rely on a Teletypewriter (TTY) may qualify for a reduced charge on long-distance communications. To get more information or to learn to qualify, contact a consultant at CenturyLink regarding Programs for Customers with Disabilities.

Cell phone service providers offer a choice of wireless handsets that meet the FCC Hearing Aid Compatibility requirements for radio frequency interference. Please check with your mobile carrier for options.

New number referral intercept is an optional Teletypewriter (TTY)-compatible service that ensures other TTY users calling your old, disconnected number will receive your new number message in Baudot tones, where technically available.

CenturyLink customers who are blind, vision- or mobility-impaired and who cannot use a directory may qualify for exemption from Directory Assistance charges on their residential and business lines.

Set location by ZIP Code

Programs for customers with disabilities

CenturyLink meets your unique needs

If you are a CenturyLink customer with a disability, there are communications solutions designed for you. We can also determine whether you qualify for service discounts, and help you with service orders, repair services, and billing questions.

One voicemail box

Reduced long-distance charges for TTY

CenturyLink customers who rely on a Teletypewriter (TTY) may qualify for a reduced charge on long-distance communications. To get more information or to learn to qualify, contact a consultant at CenturyLink regarding Programs for Customers with Disabilities.

TTY directory listing

Hearing aid-compatible cell phones

Cell phone service providers offer a choice of wireless handsets that meet the FCC Hearing Aid Compatibility requirements for radio frequency interference. Please check with your mobile carrier for options.

Let callers know your new number

New number referral intercept is an optional Teletypewriter (TTY)-compatible service that ensures other TTY users calling your old, disconnected number will receive your new number message in Baudot tones, where technically available.

No charge for Directory Assistance

CenturyLink customers who are blind, vision- or mobility-impaired and who cannot use a directory may qualify for exemption from Directory Assistance charges on their residential and business lines.

Different bill formats

Critical Care/Priority Restoral